Refund Policy
Effective as of: August 6, 2026
At Breathing Jesus Plush, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your "Breathing Jesus Plush" product, we offer a straightforward refund and exchange policy.
1. 30-Day Return Window
You have 30 calendar days from the date you receive your item to initiate a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@breathingjesusplush.com within 30 days of delivery.
- Provide your order number and a brief explanation of why you wish to return the item.
- Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item.
- Please do not send your item back without an RMA number, as it may delay or prevent your refund.
3. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that the time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.
4. Customer Responsibility for Return Shipping Costs
Unless the item is damaged or defective (see section 6), you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Products that have been used or are not in their original condition.
- Items not in their original packaging.
- Clearance or final sale items.
- Gift cards.
6. Damaged or Defective Items
If you receive a damaged or defective "Breathing Jesus Plush," please contact us immediately at support@breathingjesusplush.com within 7 days of delivery. To help us resolve the issue quickly, please provide:
- Your order number.
- A description of the damage or defect.
- Photographs or videos clearly showing the damage or defect.
Upon verification, we will offer you a free replacement of the damaged/defective item or a full refund, including any original shipping costs. We will cover the shipping costs for sending out a replacement item.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@breathingjesusplush.com.
8. Late or Missing Refund Troubleshooting Steps
If you haven't received a refund yet, please follow these steps:
- Check your bank account again: It can take some time for your refund to be officially posted.
- Contact your credit card company: It may take some time before your refund is posted to your account.
- Contact your bank: There is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund, please contact us at support@breathingjesusplush.com.